Frequently Asked Questions

MyTenDays is an online platform that automates your charitable donations during the first ten days of Dhul Hijjah. This means you will never miss the reward of giving on these blessed days again. With your Sadaqah and Zakat taken care of, you’ll never miss giving on the 10 best days of Dhul Hijjah!

No. MyTenDays is operated by The Shamaazi Project Ltd, a private limited company dedicated to building technology that transforms how Muslims give and how charities raise funds.

When you donate through MyTenDays, your donation is processed and held by our donor-advised fund (DAF) partners, which consider your recommendation and, in accordance with their grant-making policies and legal obligations, make grants to eligible charitable organisations. This provides an additional layer of financial oversight and helps ensure funds are applied to legitimate charitable purposes.

Since 2016, we have been dedicated to our mission of making a positive impact. Over the years, we have raised approximately $80 million for 250 charities worldwide, thanks to the generous contributions of over 200,000 donors like you. In Dhul Hijjah 2024, we introduced MyTenDays to empower you to make a difference during the month of Dhul Hijjah, enabling us to support even more charities and causes around the globe.

MyTenNights is run by The Shamaazi Project Ltd. We operate a collection of intelligent giving platforms that are designed to ensure you never miss the moments that matter most - whether it's Laylatul Qadr, the blessed days of Dhul Hijjah (MyTenDays), Jumu'ah (MyFridays), or your daily sadaqah (MyDailyGiving).

We believe technology can transform the world into a better place by making generosity easier, smarter, and more consistent.

You can easily set up your donation by visiting our donation page here. Follow the simple steps provided to complete the process securely.

For security and accuracy, all donations must be set up through our secure online platform. We cannot process donations over the phone.

We accept:
- Major debit and credit cards
- Apple Pay
- Google Pay

We're continuously working to add more payment options to improve your donation experience.

We process each donation approximately one hour after sunset in your local time zone.

No. Ordinarily, we do not take a cut of your donation. 100% of your donation is directed to our DAF partner (minus standard third-party payment processing fees). The DAF then makes grants to charities in line with donor recommendations and its charitable obligations. In some cases, additional allocations may apply within the charitable structure in connection with fundraising and grant-making.  You can read more about our fees in our Donation Policy page.

During checkout, you have the option to cover these third-party processing fees so that your full donation amount reaches the DAF. If you choose not to cover them, they will be deducted from your donation. (see Transaction Fee FAQ below)

This is our estimate of third-party card processing fees for your country and payment method (typically 1-3%). Covering this fee is optional and can be removed before checkout.

‍Important: If you remove the transaction fee, it will be deducted from your total donation, reducing the amount the charity receives.

‍Example:
- If you cover the fee: Charity receives your full donation amount
- If you don't cover the fee: Charity receives your donation minus ~1-3%

The tip is a completely optional contribution that supports the ongoing operation and development of the MyTenDays platform. You can decrease, increase, or remove it entirely at your discretion.

MyTenDays operates through voluntary donor tips and charity subscription fees paid by partner charities from their operational budgets, never from your donations unless under exceptional circumstances agreed upon with the charity and our DAF. While donor tips and charity subscriptions are the primary sources of funding, additional fees or allocations may arise within the charitable structure in connection with fundraising and grant-making, subject to DAF oversight.

This model ensures 100% of your donation (minus third-party payment processing fees) is received by our DAF partner, which will ordinarily make grants in line with donor recommendations and its charitable obligations.For complete transparency about our funding model, read more here.

Access your personal Donor Dashboard.:
1. Visit mytendays.com and click "Login"
2. Enter the email address you submitting when you made your donation
3. You'll receive a one-time passcode via email
4. Enter the passcode to view:
- Your donation schedule
- Processed payments
- Failed transactions
- Exact processing times after sunset each night
- Other ways to give

Payment processing times vary by bank. While MyTenDays processes donations nightly after sunset, your bank may take 1-5 working days to display transactions on your statement. Some banks show all transactions on the same day even though they occurred on different nights.

‍Rest assured: Your donations are processed at the correct time after sunset each night, even if your bank statement shows them differently.

First, check your spam/junk folder - emails sometimes land there. If you still can't find it, contact our Donor Care team at contact@mytendays.com and we'll resend it immediately.

We'll notify you immediately via email if a payment fails. You can easily retry the payment by logging into your Donor Dashboard. and updating your payment information.

Yes! Donations made through MyTenDays to UK charities qualify for Gift Aid, allowing charities to claim an additional 25p for every £1 you donate at no cost to you.

‍Note: Voluntary tips to MyTenDays do not qualify for Gift Aid as we are a limited company, not a charity.

Donations made through a locally registered DAF entity in the USA, Canada, or Australia may qualify for tax deductibility in accordance with applicable local requirements. Donors should seek independent tax advice where appropriate

‍Note: Voluntary tips to MyTenDays do not qualify for tax deductions as we are a limited company.

Yes. You should receive your tax receipt before the end of the tax year without needing to take further action.

If you need your receipt sooner, contact our Donor Care team at contact@mytendays.com and we'll issue it immediately.

‍Important: Tax receipts are issued by our DAF partner (not Shamaazi directly) because your donation was received by the DAF and will ordinarily make grants in line with donor recommendations and its charitable obligations.

After you have completed your donation schedule on MyTenDays you will be given the option to have your donation matched, through our partner GiveMatch. 

1. Receive your unique referral link at the end of your donation set-up and via email. You can also find your unique referral link in your Donor Dashboard.
2. Share your link with friends and family
3. Your donation is matched when two people donate using your link (typically up to £200, though limits vary by country)
4. Receive an email notification when your donation has been matched!

Matched funds are limited and available on a first-come, first-served basis while funds remain available.

We limit the amount a donation can be matched by up to £200 (limits vary by country). This is to ensure that the match pot we use to fund our referral programme can be accessed by as many people as possible.

GiveMatch is a referral-based donation matching program that doubles your MyTenDays donation when you successfully refer two friends. You can read more about GiveMatch here.

No. Friends who donate through your link can give any amount to any charity of their choice. As long as two people complete a donation using your referral link, your original donation becomes eligible for matching.

MyFridays is a weekly giving platform that allows you to support charitable causes every Friday through small, consistent donations. Your donations are taken at the Hour of Acceptance every Friday.

Rather than making one-off donations, MyFridays helps you build a habit of giving — spreading impact over time while keeping your giving manageable and intentional.

1. When setting up your MyTenDays donation, you will see an option to join MyFridays
2. When you opt-in, you will be shown the option to choose how much you want to give
3. Your MyFridays donations will be given to the same charity or cause you have selected for your MyTenDays schedule.
4. When you confirm and complete your MyTenDays schedule, your MyFridays schedule is created.
5. Your first MyFridays donation will be taken once Dhul Hijjah ends. Our team will be in touch before your first payment to remind you.

MyFridays supports a selection of vetted charitable causes, chosen for their impact, transparency, and alignment with long-term social good.

You can edit, pause or cancel your MyFridays donation anytime. Simply email contact@mytendays.com and our team will handle your request.

There are no penalties or restrictions for making changes.

You can opt in to join MyDailyGiving and become a daily giver when you set up your donation on MyTenDays.

If you did not opt in during the donation process but would like to become a daily giver during or after Dhul Hijjah, simply login to your Donor Dashboard and you will see the option to set this up.

No, currently the amount is set at £1 or $1 depending on your chosen currency. If you would like to give more, please let our team know.

No, your intention is still daily, but we take your payments weekly. This is to ensure as much of your donation reaches the charity as possible. Every payment incurs a set fee (approximately £0.22), determined by the payment provider. If we took your payment daily, this would mean the set fee is deducted on every donation, rather than once per week.

We'll notify you so you can update your payment details. Your giving journey continues seamlessly once resolved.

Evergive is an initiative designed to help charities build long-term financial resilience through a pooled charitable reserve programme operated via our Donor Advised Fund (DAF) partner.

When you opt in to Evergive while donating on MyTenDays, your contribution becomes part of a structured reserve that is used to support ongoing discretionary grants to charities over time.

Rather than focusing only on one-off impact, this model seeks to provide sustainable grant support to charities, helping them plan for the future and strengthen their long-term capacity.

Evergive is inspired by the concept of sadaqah jariyah — charity that continues to benefit others over time. The goal is to create lasting impact in a responsibly governed and transparent way.

Grant distributions are overseen by independent trustees and managed with care, prudence and long-term sustainability in mind. While distributions depend on overall reserve performance and cannot be guaranteed, the programme is structured to provide steady, ongoing support to charities intended to provide ongoing support over time. Evergive shares regular updates so you can see how funds are being responsibly stewarded and distributed.

Traditional donations provide immediate impact. Evergive is designed to complement this by supporting charities with recurring grant income over time, helping strengthen their long-term resilience and planning capacity.

Evergive is inspired by the concept of waqf and sadaqah jariyah — creating lasting charitable benefit. However, it operates through a modern charitable structure (a Donor Advised Fund) rather than a traditional waqf trust.

No. Evergive is not an investment product and does not create a personal investment account.

Donations made through Evergive are charitable contributions received through an independent Donor Advised Fund (DAF). Grants are made at trustee discretion and are intended to provide sustainable support to charities over time. There are no guaranteed returns.

Yes. We take security seriously and meet EU PSD2 security standards. All payments are processed through Stripe, a leading secure payment provider. We do not store any card details on our database.

Yes. We take data protection seriously and are fully GDPR compliant. For complete details on how we collect, use, and protect your information, please see our privacy policy.

All donations are anonymous to the public. You need to provide:

- Your name to validate your payment card
- Your email address to create your account and so that we can send you payment receipts
- Your address so that we can process Gift Aid or tax receipts

‍Charity visibility: Charities only receive your full details if you explicitly opt in to share them during checkout.

Only if you tell us to by ticking the opt-in box during checkout. We never pass your personal data such as your name and address to charities without your explicit consent.

‍Exception: A small number of charities that pass our enhanced vetting may receive donor names for legitimate record-keeping purposes. These charities sign our data sharing agreement, which strictly prohibits them from contacting you or using your data for anything beyond essential administration.

Email: contact@mytendays.com

Our Donor Care team is here to help with any questions about your donations, schedules, receipts, or technical issues.

At the end of the donation process, you have the option to include a voluntary tip. This helps us maintain and improve our technology so we can continue serving donors and charities effectively. Thank you for considering this support!

Career and volunteer opportunities are advertised on our Careers Page. We're always looking for passionate people who want to use technology for good.

For charity partnership inquiries, contact our Charity Support team at contact@shamaazi.com. We're always looking to partner with charities making a real impact.